Case study the exchange

Using an agile cloud-based approach and open-source code allows HBX to speed its development cycles and make frequent changes without taking the system down.

The HBX open-source cloud solution is a model with enormous potential payoff for the public sector, because Case study the exchange demonstrates how agencies can align their IT environment with their mission and customer needs by using cloud services, which provide the flexibility to react to ever-changing priorities and are cost-effective to deploy and to maintain.

DC Health Link offers a range of coverage choices to District residents and small businesses. Only 2, euros went into paint, rent and other materials. So there was a lot of buzz around it, driven by social media.

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Each item came with a very special price tag — one or more human organs! HBX and the state provider entered into the first state-based marketplace partnership in the nation. People wanted to come down and talk. They invested 2, euros and managed to generateeuros in earned media with no paid media spend.

Most importantly, its customer satisfaction is up and call volume and escalated cases are down—three metrics considered by HBX to be key success indicators. Ryan McManus on the importance of social media: Code upgrades and changes required the entire code to be redeployed and the marketplace to be offline in maintenance, which meant customers could not use the marketplace while the system was down.

We did a huge increase in recruitment and obviously the spin-off in the media made it a huge awareness campaign. Because of the conversation was generated essentially for free.

We managed to get a thousand new organ donors. Government policy and the bureaucratic sign-up process are believed to be responsible.

This partnership also means HBX and the state provider will share the cost of future improvements and required federal changes. This number is very low compared with similar countries of the world.

That is what I find very interesting about the campaign. That I feel was a big barrier to getting people to sign up as organ donors. HBX has also deployed best-in-class decision-support tools. The process of doing it in South Africa is extremely laborious. The average turn-over for new organ donors is 15 a month if they are lucky.

Harnessing something that everyone already talks about consumerism destroying the world and which is so negative, deconstruct it and turn it into something which has a positive impact. HBX chose to move to the cloud using Amazon Web Services AWS because it offers the ability to develop software and new features rapidly, meet federal security and compliance standards, and contain costs.

HBX was the first state-based marketplace to migrate to the cloud, and it is still the only such marketplace in the cloud. The only way to make it sustainable is to get a lot of fashionable accessory brands involved, which we are looking into at the moment to see how we are able to do that.

Social media was also an important part of the campaign.

System capacity was low, resulting in system timeouts and other obstacles to enrollment. They actively plan and implement education and publicity programmes designed to raise awareness of organ donation. The Exchange was featured in morning television, primetime news, blogs, newspapers, etc.

ODF managed to gather 1, items from the designers.

The Solution Into help achieve sustainability and a customer-centric online experience for SHOP and individual marketplace customers, HBX began migrating the DC Health Link IT system from traditional data centers to an agile, cloud-based model using open-source code with no licensing fees. The agency was able to do this while winding down down its federal grant funding and keeping the industry-wide assessment that funds the Authority at the same one-percent level.

And this will emotionally remain with them for a long time. Ryan McManus explains the value for designers: Ryan McManus speaks about the possibility of building a permanent shop: She got her boyfriend to come down to the store and buy her a new handbag — with his organs!

These products were not flexible enough to meet evolving business requirements, were expensive to maintain, and were not scalable. The campaign starred real people shopping at the store. HBX used three key strategies to transition to the flexible, cost-effective, and financially sustainable solution required to meet its broad mission with limited resources.

The fourth DC Health Link open enrollment, which ended January 31,resulted in nearly 24, residents selecting private health plans for coverage—more new customers than either of the past two years.

They connected with each other and I find it moving that all this happened in a fashion store, in a mall. Most people would actually be open to it if it would be presented to them in a right way. Pictures on social media added real faces and emotions into the mix.District of Columbia Health Benefit Exchange Authority Case Study About HBX The DC Health Benefit Exchange Authority (HBX) is a public-private partnership established to create and operate DC Health Link, Washington, DC’s state-based online health-insurance marketplace.

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The Organ Donor Foundation’s fan engagement grew by % in under 4 weeks. They invested 2, euros and managed to generateeuros in earned media with no paid media spend.

The idea spread in local and international media. The Exchange was featured in morning television, primetime news, blogs, newspapers, etc. Case Study – Health Information Exchange September 13, 4 community physicians; leveraging interfaces with both the Epic EHR, EHR products from other vendors, the US Social Security Administration, community pharmacies, and nursing homes.

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Case study the exchange
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